KB Technology Partners

Each month in American Funeral Director and American Cemetery & Cremation magazines, our technology partners will answer your most pressing questions. Below you’ll find profiles of our current technology partners and experts.

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Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral homes. With patented solutions, ASD’s smartphone app, ASD Mobile for iPhone or Android, was recognized as the winner of the 2012 NFDA Innovation Award after revolutionizing communication for thousands of funeral homes nationwide. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes.

The Personal Reflections® design tool by Coldspring® allows funeral homes and cemeteries to increase sales and boost close rates by engaging families in the permanent memorial design process. Using the interactive, web-based design tool, counselors collaborate with families throughout the process, adding unique upgrades for ultimate personalization and value. A full-color photographic rendering is produced as the color, design, text, and enhancement selections are made. The tool then provides the rendering and approval form for family acceptance and allows the order to be submitted directly to Coldspring for production – cutting days off the typical design, approval and order process.

Recognized as the industry leader, Continental Computers Inc. provides superior products and service to the death-care industry. The Director’s Assistant is globally recognized as the premier funeral home management software package. This recognition has enabled Continental Computers to embed TDAW as a recognized brand within the death-care industry. Year after year recognition as one of the “Top 500 Software Companies” by Software Magazine supports Continental Computer’s achievements, not only with TDAW but with all of the software products and service provided by this world class Microsoft-certified partner.

Frazer Consultants is a personalization, technology, and consulting company for the funeral profession. We offer innovative website design for funeral homes; with features like Tribute Store, a revenue-generating flower ordering system that uses the florists you choose; and Tribute Pay, an all-in-one payment processing platform that lets families do more than just credit card payments. We also have Tribute Center, an intuitive and easy-to-use funeral stationery design software that lets you customize stationery using information from obituaries and more than 500 themes. From videos, to thank-you cards, to candles; Tribute Center makes personalized stationery and keepsakes easy.

FDMS Pro® is a web-based application which means you can access all your case information, sales and customer service data anytime and anywhere you have an internet connection, and on any of your devices including multiple computers in the same funeral home, multiple chapels, tablets and smart phones. FDMS Pro® not only has its own extensive list of reports available to its customers, but also utilizes the power of Johnson Consulting Group’s Performance Tracker™ software to provide more in-depth evaluation of customer service and sales data. No other software company in the funeral space can provide this kind of 24/7 sales analysis and insight on tough issues like rising cremation, lowering profits and developing staff.

Matthews Aurora Funeral Solutions’ mobile technology is designed to grow your business. Created exclusively for funeral professionals, the new Matthews Aurora Funeral Solutions’ Catalog App allows you to take our product catalog with you on your iOS or Android tablet to present products to your families. Browse the entire catalog or merchandise your favorite selections to match your showroom and add your retail prices to create custom selection rooms. Simply configure once and deploy on multiple devices.

Passare is helping funeral professionals all over the nation reimagine the funeral experience. Passare is the industry’s only collaboration system with integrated case management. Only Passare allows families and funeral directors to collaborate on arrangements anytime, anywhere, from any Internet-connected device. Passare clients consistently report saving 30 to 45 minutes per arrangement in addition to experiencing improved operational efficiency. As a result, funeral directors are spending more quality time with families planning a meaningful service, which leads to higher customer satisfaction and a better overall experience for funeral professionals and families alike.

Qeepr [kee-per] specializes in front-end, interactive technology for cemeteries and funeral homes. Qeepr is dedicated to revamping the cemetery and funeral home experience, and aiding businesses to connect with their community. Turn every cemetery record into a beautiful, interactive online memorial, searchable directly on your business website and boost web traffic. Unlimited image and video storage, condolences, guestbook and genealogy are a few the unique features offered. Use the Qeepr Mobile App to instantly save and send walk-to-grave directions and enhance every monument with a mobile digital legacy. Qeepr also proudly offers web-based kiosk solutions that include mausoleum mapping and sales.

SRS Computing is the industry leader in custom funeral home, cemetery and crematory management software. We believe in delivering zero-defect customer service while cultivating long-term client relationships. Our growing suite of management software is at the bleeding edge of technology. Hyper-focused on data fluidity, our products create a seamless process for single-site firms to multi-location corporations. With over 3,000 business installations, our clients span across 50 states, six Canadian provinces and five countries. SRS has maintained a reputation built on integrity and appreciation for the SRS customer base. With its incomparable user-friendly software, SRS strives to provide superior management solutions.

iArrange by Thacker Caskets is a revolutionary virtual showroom interface that arranges and displays urns and caskets in 360-degree views. Online ordering, retail price customization and advanced search functionality aids for a seamless arrangement process. With the ability to create custom showrooms, iArrange provides you with built-in tools to merchandise products to improve the selling process and increase profits. Managing current and preneed arrangements, iArrange allows funeral homes to better monitor their key business insights. iArrange is a truly scalable program, and Thacker Caskets is continuously improving the interface to create the ultimate funeral home merchandising solution.


www.wilbert.com
888-WILBERT

Wilbert Funeral Services Inc. is in the technology space with a cloud-based application helping funeral professionals educate families and select burial vaults. The no-cost Wilbert Educated Selection Process (ESP) is used for at-need and preneed, bringing efficiency and user-friendliness to the vault selection process. Display Animation and Cremation Animation are interactive monitors with onboard educational slides and video, guiding families on burial vaults or cremation products and services. WilbertDirect.com is an e-commerce website for cremation products where funeral professionals can hide their pricing to allow browsing side-by-side with families to select products and proof engraving.